• Provide customer service via telephone, fax, email, and instant messenger; relaying status information and helping with general customer questions on a daily basis.
• Process employment, education, and licensure verifications on a daily basis by entering, logging, and scanning information into the credentialing system for initial and reappointment applications.
• Research information as needed using both public and private sources, working as a point person for completing and ensuring compliance and delivery of required information to clients in a timely manner.
• Evaluate information provided by applicants for accuracy and consistency, follow up on missing items and/or incomplete forms per policy and procedures, and submit follow-up requests for verifications.
• Cross-training in other departments to provide backup as needed.

Requirements:

• An individual who does well under pressure with time-sensitive projects on a daily basis.
• Knowledge of the Internet and search engines.
• Customer-service oriented.
• Capable of working independently, but takes direction well.
• Two (+) years working in an office environment.
• Two (+) years on a Windows-based platform with Microsoft Word, Excel, and Outlook.
• Extremely accurate alpha-numeric data entry skills.
• License requirements necessitate fingerprinting and clean background/drug test.

Education:

A bachelor’s degree in English or some related area is preferred, although we do consider on-the-job experience sometimes as valuable as a degree. Experience in research, verifying employment, fact checking, or editing will be a weighted advantage.

Company Benefits:

• Competitive compensation with bonuses
• Great culture in small office close to Memorial Park
• 100% Employer Match 401(k) Plan
• Casual dress in professional environment
• Generous Vacation, Sick, Holiday and Personal Paid Time Off
• Medical Compensation Plan

If you are interested in the Verifications Specialist opportunity, please email your resume to jobs@kressinc.com.

• Operate telephone to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
• Greet persons entering building, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Data enter new order information as it comes into the office.
• Data enter invoices and process deposits and past dues as necessary.
• Transmit information or documents to customers and to internal employees, using e-mail, mail, or fax machine.
• Analyze data to determine storing and filing needs and then process documents as necessary.
• Organize and maintain the office in general.
• Provide information about the establishment, such as location of departments or offices, employees within the organization, or services provided.
• Handle a multitude of complex and dynamic tasks in a very time‐sensitive environment while maintaining the utmost professionalism.

Requirements:

• Two years working in an office environment.
• Accurate ten-key typing by touch and general data-entry skills.
• Experience in Microsoft Word, Excel, and Outlook.
• Experience answering and screening calls and ordering supplies.
• Works well under pressure with time‐sensitive projects on a daily basis.
• Knowledge of administrative and clerical procedures.
• Customer-service oriented.
• Capable of working independently, but takes direction well.
• License requirements necessitate fingerprinting and clean background/drug test.

Education:

High school diploma or equivalent is required, but higher education will be a weighted advantage.

Company Benefits:

• Competitive Compensation with Bonuses
• Great Culture in Small Office right next to Memorial Park
• 100% Employer Match 401(k) Plan
• Casual Dress in Professional Environment
• Generous Vacation, Sick, Holiday, and Insurance Benefits

If you are interested in Receptionist opportunity, please email your resume to jobs@kressinc.com.