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General Employer:
Do I need a release from the applicant?
You should obtain a signed release from any applicant or employee that will be subject to a background check. Keep a copy of the signed release in your own files. We recommend you copy the Summary of Rights (as required by the FCRA) on the back side of the release so you are sure it was provided.
How do I get the background check information?
That’s up to you. Employee background check reports can be emailed directly to you in password-protected files, viewed online at our Client Portal, and/or faxed to you. KRESS prides itself on building its services around your needs.
How long will it take to complete the background check?
Generally, we return comprehensive background checks in two or three business days. Some checks such as credit reports and other database-related checks can be completed on the same business day.
Does my company risk isolating applicants?
The procedure is non-intrusive and respects your applicant’s privacy rights. Good applicants are also anxious to work with qualified co-workers in a safe workplace. Also, applicants can get a copy of the report with proper identification free of charge by calling 1 (888) 636-3693.
What is FCRA?
Reporting Act (FCRA) is a federal law that covers all aspects of credit reporting and promotes the privacy and accuracy of consumer reports. The FCRA was amended in 2004 by the Fair and Accurate Credit Transactions Act (FACTA), which added new sections to FCRA. They are often referred to interchangeably. This act gives applicants the right to dispute information on their reports. It primarily helps applicants and consumers by forcing consumer reporting agencies to keep their records up-to-date and accurate.
What if my company is facing recruitment issues?
As an industry leader, KRESS offers various tools like our downloadable resources to offer assistance to all our clients. We outline characteristics to look for in potential candidates and present solutions to ease the process of hiring and running background checks.
Adverse Action:
What is adverse information?
Denial of employment or any other decision for employment purposes that adversely affects any current or prospective employee.
What if my company receives adverse information on a potential job candidate?
KRESS offers every client an automated adverse-action system as a complimentary service. This allows you to rest easy knowing your hiring practices are compliant, fair, and transparent for all applicants.
Driving Records:
When should I do a driver’s history background check?
Anyone driving on behalf of your organization—even once—should have their driving history background check on a regular basis.
Identity Services:
What if someone has changed their name, been married, etc.?
If you know the alternate name, you can include it in your background check search request. If an additional name is disclosed during the background check-on (E.G., On the social security trace), we will automatically run the additional name for a small fee within the parameters of your search package.
KRESS Shield:
What is the KRESS SHIELD?
An employee monitoring tool that ensures the people hired continue to qualify for their positions and continue to deserve a place in your organization. It safeguards companies by limiting their liability of a remote workforce, needless lawsuits, as well as protects staff and customers.
What are the benefits of the KRESS SHIELD?
There are various benefits to the KRESS SHIELD such as meeting the demand of post-hire solutions, a reduction in person-based risks, it taps into new talent pools, it avoids liabilities, saves companies money, maintains EEOC compliance, sustains employee retention, and track changes in employee behavior.
Public Records:
Why should I do a county criminal check if a statewide criminal search is available?
KRESS has all-encompassing packages that give you the most information in one, easy-to-order package. The simple truth is that there are good reasons to do both county and state searches. In general, though, county criminal searches are the most complete form of criminal background check search, requiring a researcher to physically visit the court and review records. Statewide criminal searches are based on databases run by the state or private firms and rely on the county courts to submit records to them. Not all courts participate, so statewide databases are sometimes incomplete. However, they can be useful in augmenting the county criminal searches done in areas of known residency.
Does a criminal background check include checking into a person’s credit rating and personal finances?
No. The background checks that are looking for criminal information will generally only report criminal indictments.
Social Media Screening:
What is social media screening?
A screening solution that utilizes web and social data. This HR tool allows companies to leverage bias-free public content in their employment decisions without a messy, complicated workflow to accomplish compliant screening practices with values-based goals.
Does social media screening meet local, state, and federal compliance?
Our reports are 100-percent FCRA and EEOC compliant and act in accordance with the data privacy law. We do not use web scraping services, bots, or misuse user data. The key to our accurate social media screenings are our partnerships with social media platforms to ensure compliance with user terms and conditions.
What does social media screening alert an employer to?
It can alert an employer running a social media screening if a potential job candidate has demonstrated acts of racism or intolerance, acts of illegal activity, violent conduct, and if they have promoted sexually explicit material.
Substance Abuse Testing:
What is random drug testing?
Random drug testing is a program where the employer, using a random selection process, selects one or more individuals from an employee pool to undergo drug testing. Federally-mandated, safety-sensitive workers – which include pilots, bus drivers, truck drivers and workers in nuclear power plants – are required to undergo random drug testing as mandated by the U.S. Department of Transportation (DOT) and the Nuclear Regulatory Commission (NRC). Some non-regulated employers also elect to perform random drug testing on their employees in an effort to deter employee drug use.
What are the benefits of random drug testing?
By using a random selection process, employers ensure that there is no bias and that all employees have an equal chance of being chosen – even those who may have recently undergone testing. Random drug testing can be more effective at detecting and deterring drug use than periodic or pre-employment testing because employees do not know when the drug testing will occur. According to the U.S. Department of Labor, because this type of testing has no advance notice, it can act as a deterrent.
How are employees selected for testing?
Random drug testing selections are based on the size of the employee pool, program period and frequency rate. A rigorous, comprehensive methodology helps to ensure that every eligible employee has an equal opportunity of being selected for testing during each selection period. The U.S. Department of Transportation recommends that, regardless of job titles, people should be chosen for testing based on their job function.
What is an “employee pool”?
An employee pool refers to a group of employees subject to a specific set of random drug testing selection parameters.
What is the difference between the “program period” and a “selection period”?
The program period is the length of time the random drug testing program will actively run. The simplest program period to use is one year. Testing activity may fluctuate during the course of the program period, but by the time the period closes, the number of completed tests should equal the random (frequency) rate. The selection period is the interval within the program period for which a given number of random selections are performed and their corresponding tests completed. Typical selection periods are one month, one week or one quarter. For example, a monthly frequency indicates that each month is a new selection period.
What is the “frequency rate” or “random rate”?
The frequency or random rate indicates the number of selections as a percentage of the pool size. For example, if there are 100 people in the pool, and the annual rate is 50%, then 50 selections will occur in a year’s time.
Can I schedule a random test to occur regularly on the same day or month?
No. To be effective, random drug testing must not occur at a predictable time or date. Knowing when they will be tested ahead of time allows workers to make plans to “clean up” or subvert the test.
What is “over-sampling”?
Over-sampling refers to the practice of selecting more people for testing than the rate requires. This is done in anticipation of some number of tests not being completed. Over–sampling is required in almost every random testing program because it is simply not possible to conduct a test on every person that is selected. People sometimes get sick, go on vacation, change responsibilities or are otherwise unavailable for testing. An over-sampling rate of 20% is quite common.
How are individuals selected for random testing?
Random selection is driven by a thorough algorithm based on employee pool membership, the program period, rate and frequency (selection period). This algorithm assigns individual index numbers and generates a random list of numbers, which is then matched up to the index numbers generated. As a result, a random list of employees (donors) is created for a given selection period.
Why does KRESS recommend strictly limiting the time between notifying an employee he or she will be tested and actually testing them?
Employees who don’t believe they will pass a drug test are sometimes tempted to cheat or subvert the test. To protect the integrity of the testing process, employees should be tested as soon as possible after being notified of their selection.
What is an alternate and how do I know if I need them?
Alternates are additional names that are chosen through the randomization process, meant to be used only when chosen employees are unavailable for testing. Example: If an employee selected for testing is known to be unavailable during the selection cycle (legitimate extended absence, long-term illness, etc.), then you document the reason and make-up the rate shortfall by using the next alternate selection provided. The use of alternates keeps you from having to make an extra selection during the next selection cycle and helps ensure your random percentage rate. Please note: Alternates should never be used just because an employee is selected for testing but has the day off, or because of operational difficulties. In those cases, it is best to just test the employee during their next scheduled shift within the same selection cycle.
If my organization schedules collectors to come on-site for random drug and alcohol testing and one of my employees is absent the day of the collections, can I simply test an alternate?
No. You must test the employees who are on your random selection list. The one exception would be for an employee who is on an extended leave of absence or will be off duty for the duration of the selection period (monthly or quarterly). NOTE: If an alternate is used, the employer must maintain documentation as to the reason why the alternate was tested in the place of the selected employee. No employee should be excused from testing because they fail to show up for testing. Once the employee is notified to report for testing and the test does not occur, the opportunity for the random testing is over. It is up to the employer to ensure the random drug and alcohol testing is fair and consistent. When employees are selected and not tested, the program is not random, not fair, and not consistent. This creates exposure to liability and potential lawsuits.
Can an individual be selected more than once during a selection period?
It is possible for individuals to be selected multiple times for testing as the algorithms used do not exclude individuals from selection unless they are purposefully removed from the employee pool. That said, an individual will not be selected twice on the same selection period but could be selected more than once over the course of the program period. If the program covers 12 months, they could be selected more than once over that time.
I have employees on workers comp. Should they be included in the random pool?
In order to maintain the integrity of your random drug testing program, you should ensure that every eligible employee has an equal opportunity of being selected for testing during each selection period. The U.S. Department of Transportation recommends that, regardless of job titles, all employed, eligible people should be part of the pool of eligible employees to be chosen for testing based on their job function or category. For example, the company could make all workers who operate machinery or vehicles subject to random drug testing, but not require the testing of clerical staff. Some employers test only those employees whose jobs are inherently risky. If your employee is in a position that is part of the testing pool, then being on workers compensation does not make them ineligible for random testing.
How often should a company test? Monthly? Bi-monthly? Quarterly?
Random selections should be just that, random, where employees in a pool should be selected randomly based on the selection periods established within the program. They may know that within a certain period they will be drug tested but will not be able to deduce exactly when they will be tested, leaving the drug-use-deterring element of surprise intact. If you are not subject to any compliance with federal testing regulations or having to meet the specific standards of a regulating authority, such as DOT, then the size of your drug pool and annual random percentage rate you are trying to achieve often sets the occurrence schedule for your program. The frequency rate indicates the number of selections as a percentage of the pool size. For example, if there are 100 people in the pool, and the annual rate is 50%, then 50 selections will occur in a year’s time. Some companies may choose to do all of their random tests in one or two testing days. Other companies may choose to schedule out the 50 tests over a period of a year with monthly runs of 4 or 5 employees testing so that at the end of the year it adds up to the 50% goal.
Does KRESS offer different types of random selection programs?
Yes. Contact us for more information on the random testing program that best suits your needs.
General Candidate:
What does a background check consist of?
A background check will screen for different criteria, such as identity, public records, driving records, verification, and credentialing of education and previous work history.
What’s in an employment verification report?
KRESS verifies the information on your application or resume with dates of employment, job titles, salaries, reason for termination, and eligibility for re-hire. Our specialist verify the past seven years of employment history.
What’s in an education verification report?
KRESS verifies the information on your application or resume, including the school name, degree/diplomas, dates of attendance, and graduation.
How do I dispute the accuracy of my background check report?
If you believe that any information in your background reports is inaccurate or incomplete, you may file a dispute with KRESS. The dispute investigation process generally may take several business days, depending on the nature of the information being disputed. To dispute a background check, fill out this form.
How long does a background check take?
At KRESS we can deliver background checks in up to 24 hours. Learn more about the life of a background check here.
Is my information secure?
At KRESS we value and protect privacy and secure all personal information. Read more about our Screening Privacy Statement here.
How do I get access to my background check?
Go to our applicant registration form to receive a copy of your background check, dispute information, and add any new information.
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Awesome customer service!!! Reports are always accurate and on time. I have used a lot of screening companies throughout my human resources career and KRESS goes above and beyond. It makes a huge difference. Thank you!
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Your “invite the applicant” option has changed my life! I can order more than a dozen background checks in about ten minutes!! That’s awesome!! I don’t have to fax or scan the resumes anymore and I don’t have to be the go-between person emailing the candidates and getting back to the screening company. I swear it has changed my life!!!! Keep it up KRESS!!!
